Return Policy

RETURN POLICY Last updated AUGUST 10, 2024

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@zalucushions.com.au to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return needs to include your order number.

Zalu Cushions
Attn: Returns #Order Number
Contact us to be provided with the return address.

Please note, you will be responsible for all return shipping charges (unless it is to return a product with default/damages). We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Proofs of damages may be requested to file your refund request. If a proof is not provided, we reserve ourselves the right not to refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0423 930 497
contact@zalucushions.com.au